← Back to Cold Chain Management overview
Webhooks
Module: Cold Chain Management
Where to open in admin
- Log in to Admin.
- Open sidebar menu Cold Chain Management.
- Click Webhooks.
- Direct route (for admins):
admin/cold_chain/cold_chain_webhooks
What this screen is for
Integrate external systems via REST API or outbound webhooks.
How to use — step by step
- Enable API in finance settings.
- Create API key/token and store securely.
- Use Bearer token on requests; add Idempotency-Key on writes.
- Configure webhook URL and verify HMAC signatures on receiver.
Common buttons & actions
- Create key
- Rotate token
- Test webhook
Required permissions
Staff need the ccm_iot_api feature with: view, create, edit, delete.
Assign under Setup → Staff → Roles → Permissions. After changing roles, ask the user to log out and log in again.
Field tips from module language strings
- POST events to configured webhook URLs
Before you start
- Make sure your role can view this screen (and create/edit if you will change data).
- Complete module Settings and any required master data first.
- If this screen depends on other CRM data (customers, items, invoices, staff), create those records first.
What good looks like
After you finish on Webhooks, you should see the record in the list with the expected status, and any linked stock/finance/message impact should match what you entered. If something looks wrong, open the record again and check required fields, then retry.
Tips & best practices
- Use clear codes/names so teammates can search later.
- Prefer filters (status, date, warehouse, assignee) before exporting large lists.
- Do not delete posted/historical records unless your process allows it — use cancel, reverse, or adjust instead.
- When stuck, compare a working sample record field-by-field with the one that fails.
Troubleshooting this screen
- Blank page / access denied — permission missing or session expired; re-login and check Roles.
- Cannot save — required field empty, invalid date, or master record not selected.
- Numbers look wrong — wrong warehouse/period filter, or related document not posted yet.
- Button missing — your role lacks create/edit/approve/export for this feature.